In which countries is it possible to shop online?
Currently we ship to the United States and Canada.
Are out-of-stock items restocked?
Usually. With the industry trends moving rapidly some styles may be sold out for the season, but we restock what is available and continuously add new inventory.
Will I receive the same product that I see in the photo?
Yes, except in the case of products which have precious stones in which there may be slight differences in the final product.
Is it possible to receive periodic information via email about Y-CLOVER's latest new products and offers?
Yes, by simply joining our mailing list you will receive information on Y-CLOVER's latest products, lookbook and events. You can also follow our social media handles for Flash Sales and other incentives.
Can I cancel my Y-CLOVER Newsletter subscription?
Yes, by clicking "unsubscribe" at the bottom of any Y-CLOVER email and following the prompts.
How can I be sure that I've made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, email us at firstname.lastname@example.org
Can I remove items from my order?
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.
What should I do if I receive a damaged item?
We at Y-CLOVER conduct a thorough inspection of every order prior to shipping to ensure we do not ship damaged or faulty items. If you ever receive a faulty order contact us immediately at email@example.com
What should I do if I receive an incorrect item?
If you were to accidentally receive an item that you did not order, please email us at firstname.lastname@example.org
What payment method can I use to make my purchase?
We offer the following payment methods: Visa, Mastercard, American Express, Discover, JCB, Diners Club, Paypal, and Apple Pay.
Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:
- The card may have expired. Check that your card is still valid.
- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
- You may have entered some information incorrectly.
- Check that you have filled in all the required fields correctly.
Is it safe to use my credit card on the website?
Yes, the data is transmitted via SSL encryption. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during electronic commerce transactions.
Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. - never a PO Box).
How long will my order take to arrive?
Delivery times depend on the type of delivery selected. After Processing Standard deliveries, 7-10 working days and express deliveries, between 1 and 3 working days.
What is the home delivery process?
We will send you an email confirming that your items have been filled (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page) and finally the courier may send you a text message or email to inform you of your delivery.
Is there a charge for requesting an exchange or return?
Exchanges and returns on faulty items within 10 days of delivery are free of charge, using our return methods.
How long do I have to make an exchange or return?
All returns or exchanges must be made within 10 days of the e-mail confirming shipment.
Y-clover.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
Can I keep the original item after having requested an exchange?
Once I have exchanged an item, can I return the new item?
Yes. But you will be required to pay for Shipping. You can return it within 10 days of the e-mail confirming shipment of the new order.
Can I exchange or return any item?
Due to hygienic and health reasons we do not return or exchange earrings, special orders, MASKS, or custom global pieces. They are FINAL SALE.
All other items are eligible for exchange provided they fall within our policy.
Keep the following exceptions in mind:
- Sale: sale items may NOT be exchanged or refunded.
- Earring: earring items may not be exchanged or returned.
- Masks: face coverings, masks and shields may not be exchanged or refunded.
- Accessories: must be returned in their full original packaging.
When will I receive the refund for my return?
You will receive the refund in the same payment method used for the purchase within approximately 10-14 days, depending on your bank.